How do I schedule a new appointment?

Practice Fusion’s complete scheduler helps you easily manage patient appointments from check-in to completion. You can quickly customize your schedule, book new and update existing appointments, check insurance eligibility and respond to appointment requests from within your EHR.

Scheduling an appointment

To create a new appointment, open the Schedule section. Click on either the Day or Week tab and follow the steps below:

1. Click on the desired time slot (or select the Add Appointment button) and a new appointment window will open.


2. Search and select the patient name. If the patient is not yet an existing patient in your account, click Add Patient to enter their demographics and create their patient record.


3. If necessary, select the name of the provider for whom the appointment is being scheduled from the dropdown Provider list.

Note: If you wish to specify which providers appear in the dropdown, an account administrator can update this list by going to the Settings tab in the Schedule and navigating to the provider Color Coding section. In the Available for Scheduling column, each provider has a toggle button that can be switched “On” or “Off”. If a provider’s toggle is set to “Off” that provider will be removed from the Provider dropdown list.

4. Enter the Appointment Type and appointment Duration. When entering the Duration, you can select from the drop-down menu or manually enter a custom duration by typing directly into the field.To learn how to set a default appointment type and duration, click here.


If you are creating a new appointment using the ‘Add Appointment’ button, make sure you have adjusted the appointment date and time if necessary, as both will default to your current date and time. To adjust the date and time, you can use the calendar and clock icons or manually enter a date and time directly into the field.     

5. After entering the appointment details, click Save. 

Viewing appointments in the patient’s chart

Once the appointment is saved, you can also view or edit it in the patient’s chart via the Appointments section of the Summary tab or the patient’s Timeline tab by adjusting the drop-down filter.

91316_Patient_appts_Timeline_and_Summary_V1png  Customizing your schedule settings

If you wish to adjust your schedule settings (e.g. create custom appointment types, color code by provider or appointment, adjust facility hours, etc.), review our article on customizing your schedule settings: How do I update my appointment schedule?


What if I want to schedule recurring appointments for my patients?

You can easily schedule recurring appointments for your patients. Our step by step guide can be found here: How do I schedule recurring appointments?

Can I cancel or reschedule patient appointment requests that come in from my online booking page?

Yes, absolutely. For details on how to respond to patient appointment requests, please review our article here: How do I process Online Appointment Booking reschedule and cancellation requests?

For additional information, please see:

Please review our video tutorial below:

EHR Features

  1. How do I get started with Practice Fusion?
  2. How do I train my practice on the EHR?
  3. How do I schedule a new appointment?
  4. How do I upload documents?
  5. How do I update my appointment schedule?
  6. How can I customize my default appointment time and the appointment slots on my schedule?
  7. How do I schedule recurring appointments?
  8. How do I change appointment status in the scheduler?
  9. What is the appointment reminder process?
  10. What reports are available in the EHR?
  11. How do I send a referral?
  12. How do I export patient demographics from Practice Fusion to an Excel file?
  13. How do we integrate our product or service with Practice Fusion?
  14. How do I use the Patient Lists report?
  15. How can I access Practice Fusion on my tablet?
  16. How can I re-fax a failed fax referral?
  17. Do we receive a notification when a patient requests an appointment?
  18. Where can I change or add appointment types?
  19. How do I find a patient's past and future appointment?
  20. How do I create a block on the schedule?
  21. How is a patient notified of appointment status?
  22. Is scanning patient information into Practice Fusion legal?
  23. How do I create a custom Simple note?
  24. What is population health management?
  25. How do I run or export reports?
  26. How do I get an alphabetical list of patients?
  27. How do I add a new contact to my Directory?
  28. Using Voice Dictation on the iPad
  29. Where is Live Chat help?
  30. Practice Activity in the EHR for security audit
  31. How do I create a Help Ticket for the Customer Service team?
  32. How do I view and print my daily schedule?
  33. I customized all new colors for appointment types and now ALL my appointments are one color.
  34. How do I refer a colleague to Practice Fusion?
  35. How can we organize documents?
  36. Does Practice Fusion have the ability to import or export an HL7 file?
  37. How do I recover a deleted appointment?
  38. How do I color code the scheduler?
  39. What information will display when I print the Appointments sheet?
  40. How do I schedule time for non-provider staff?
  41. Why are my appointments missing?
  42. How can I hide inactive users in the Schedule?
  43. Why aren't patients receiving the email appointment reminders?
  44. What emails are sent to patients?
  45. How do you print a signed soap note?
  46. Is Practice Fusion secure?
  47. Can I generate a list of my specific patients?
  48. How do I delete or remove an uploaded document?
  49. What is the Family History section?
  50. How do I upload and reconcile clinical documents?
  51. Vaccination Clinical Decision Support Reminders
  52. How do I create referral templates?
  53. How do I use the Payer Report?
  54. How do I set durations for custom appointment types?
  55. How do I create custom document types?
  56. How do I delete custom document types?
  57. How do I add attachments to referral letters?
  58. What tools are available to track patients with overactive bladder (OAB)?
  59. How do I retrieve a referral if I don't have a Practice Fusion account?
  60. How can I use the Updox inbound fax feature with Practice Fusion?
  61. How can I track copays in the schedule?
  62. Is private training available?
  63. How do I use the help menu drop down?
  64. Can I use Dragon or other dictation software with Practice Fusion?
  65. What are appointment conflict notifications?
  66. How do I update an appointment's confirmation status in the schedule?
  67. What is the Prescription Report?
  68. How do I submit an idea?
  69. How do I use the Appointment report?
  70. How do I use the new Patient List Report?
  71. How do I batch export CCD files for a subset of my patients?
  72. How do I use pinned notes?
  73. How do I connect to NC HealthConnex HIE?
  74. How do I connect to Healthix Health Information Exchange?

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