Hi everyone – As of 2/14/2017, we have introduced a new Message setting to all practices that allows administrators to determine if group messages will be archived for all participants once the first user archives the message, or if the message can be archived for by each user individually.
You can read more about the updated Message settings here:
http://knowledgebase.practicefusion.com/knowledgebase/articles/484512-how-do-i-manage-message-settingsKatherine King commented
I am in complete agreement. When I message my providers regarding missing superbills and they answer then archive, I am unable to acknowledge I have received their answer. I then have to create a new message and re-write all info I am contacting them about. I also show on my end that I have messages received and cannot find them in my inbox, having to search for them.