Mrs Kathy Holt

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    Resolved  ·  Nina responded

    Hi everyone – As of 1/19/2017, we have introduced a new schedule setting to all practices that allows administrators to determine if encounters will be auto-generated for appointments marked as cancelled or no-show.

    You can read more about schedule settings here:

    We have also introduced a new Appointment Report that allows practices to review and filter appointments by facility, status, provider, and date, making it easier to track cancellations, no shows, and other scheduling details.

    You can read more about the new Appointment Report here:

    Mrs Kathy Holt supported this idea  · 
    Mrs Kathy Holt commented  · 

    I agree with this, right now with the schedule automatically generating an encounter and superbill for patients that are "No Show" or cancel their appointment creates far too many unecessary steps! It would also be best if no superbill would be entered in to the task list for no show and cancelled patients. I will not turn off the superbill task feature because it is needed in order to keep track of the superbills that I need to scrub prior to marking ready for biller (I am the biller). A little more control of the encounters/superbills would be beneficial!

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