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Hi everyone – As of 2/14/2017, we have introduced a new Message setting to all practices that allows administrators to determine if group messages will be archived for all participants once the first user archives the message, or if the message can be archived for by each user individually.
You can read more about the updated Message settings here:
As others have mentioned, it would be great to have "Viewed" or "Unread" for each person if group message is sent, rather than archiving for everyone.
Hi everyone – As of 11/17/17, patients are able to attach files and hyperlinks to messages that they send to their provider from within the patient portal. When received in the EHR, these files and hyperlinks can be saved as documents to attach to the patient chart.
For more information on handling patient message attachments, please see our Knowledge Base article here: